Blackcart Orders - Payment Status, Fulfillment, Returns, and Refunds

Try Before You Buy orders integrate with your existing store's operations for fulfillment, delivery, and returns. The Blackcart app is designed to align with your store's preexisting setup - ensuring that all payments, order statuses, refunds, and returns are managed directly within your Shopify environment. 

Blackcart Order Statuses

All payments are captured and applied via Shopify, including refunds. Blackcart looks at the fulfillment status within Shopify to detect when an order is delivered, which triggers a notification to inform customers that their TBYB trial period has begun. If there is a delay in expected delivery status Blackcart will notify the merchant directly. If there is no update to the delivery status within an expected timeframe Blackcart will consider the trial period as started. 

There are four main signifiers that differentiate a Blackcart order from a normal order:

1. The order will have an initial payment status of "partially paid" which will quickly move to "authorized"
2. The order will have a fulfillment status of "on hold" until the above payment status moves to authorized at which point the fulfillment status will updated to be "unfulfilled"
3. A tag will be applied to the order labeled "blackcart"
4. When you click inside of an order you will see the "Paid" amount and directly under the "Balance" amount which includes the outstanding balance and the date (trial expiry date) it needs to be paid by

Blackcart Example Order Flow

The screenshots below illustrate an example Blackcart order that includes one upfront item (full price item, no TBYB) and one TBYB item. These screenshots illustrate the status changes of a payment authorization, order fulfillment, order delivery, trial started, return initiated, trial expired, and processing of a refund.

Blackcart Example Order - Stage 1

Order status notes

• Before TBYB funds are authorized 
• Before fulfillment 
• Order marked as partially paid
• Blackcart tag added

Blackcart Example Order - Stage 2

Order status notes

• After TBYB funds are authorized 
• Before fulfillment

Blackcart Example Order - Stage 3

Order status notes

• After the order is fulfilled and delivered
• Trial is still in progress 
• Return is initiated for the upfront item. Note that the refund is submitted and processing (not yet processed)

Blackcart Example Order - Stage 4

Order status notes

• Trial Period has expired
• TBYB Auth hold amount is captured 
• Order is marked as Paid and Archived 
• Blackcart-complete tag added  
• *Note - the upfront item refund is still processing. The order will update to reflect the return once the refund is processed. 

Blackcart Example Order - Stage 5

Order status notes

• Trial Period has expired
• Refund has processed for the upfront item
• Order is marked as partially refunded

Blackcart Order Field Types

To better understand how Blackcart integrates with your Shopify store and manages different order types, refer to the table below. This table provides a comprehensive overview of various Blackcart order types and the corresponding Shopify fields that are relevant to each type. 

Blackcart Returns

Blackcart believes in making the return process as seamless as possible, ensuring a hassle-free experience for both you and your customers. Our returns flow aligns with the processes you already have in place on your Shopify store, streamlining the management of returns and exchanges.

Setting Up Returns Configurations

When you install the Blackcart app and configure your returns settings, you'll be prompted to input two crucial pieces of information:

• Returns Portal: This is your store's dedicated returns portal, where customers can initiate return requests and manage their return shipments.
• Customer Support Contact: Provide your store's customer support contact details, so customers can reach out for assistance regarding their returns if needed.

Trial Period Returns and Communication

After a TBYB order is placed through Blackcart, we initiate a series of emails to guide customers through their trial period. These emails include information and instructions relevant to their trial, including your returns configurations. This ensures that customers have easy access to the returns process at any point during their TBYB trial.